1. Order & Trade Terms
Q: What are your payment terms?
A: 30% deposit in advance; 70% balance against copy of Bill of Lading. We will send photos of products and packages before balance payment.
Q: What are your delivery terms and time?
A: Delivery terms: EXW, FOB, CIF, CFR.General lead time: 35 days.
Q: Can you accept OEM or custom production?
A: Yes. We can print your logo on the battery case, and produce based on your samples or technical drawings.
2. Product Range & Specifications
Q: What types of batteries do you supply?
A: We provide a full range of lead-acid batteries:
2V: 100Ah – 3000Ah
4V: 0.25Ah – 4.5Ah
6V: 1.3Ah – 12Ah
12V: 0.8Ah – 250Ah
Q: What is the operating temperature range?
A:
Discharge: -15°C ~ 40°C
Charge: 0°C ~ 40°C
Storage: -15°C ~ 40°C
Q: What is the service life of your batteries?
A: Around 3 years under normal usage.
3. Quality Control & Warranty
Q: Do you test all products before delivery?
A: Yes, 100% full inspection before shipment.
Q: What are the signs of a faulty battery?
A: Poor performance, low voltage, failure to charge, swollen case, or acid corrosion.
Q: How to judge whether a battery is good or defective?
A: First check for obvious defects such as open circuit, short circuit, or damaged casing. If no external issues, test battery capacity with professional equipment.
Q: What causes zero voltage?
A: Usually caused by open circuit, such as broken electrode column, poor partition welding, or defective terminal welding.
Q: What is your warranty policy for defective batteries?
A: Please provide photos and details of the defective units. Once confirmed, we will send replacements in your next order.
4. Operation & Maintenance
Q: How to maintain the battery?
A: Store in a clean, dry, ventilated and dark environment. Keep fully charged when not in use, and recharge every 3–6 months.